IT Management Solutions
Availability management—delivering required user experience to an IT system that enables the business to meet its objectives, in a cost effective manner.
Service Level management—maintains and improves the agreed quality of service by implementing a cycle of continuously agreeing, monitoring, reporting, and improving the existing service. The focus of this effort must be on meeting the current, and known future business needs.
IT Service Continuity management—supports the organization's overall Business Continuity Management process, by ensuring that all IT services critical to the function of the business can be recovered within a previously agreed time frame.
Asset Management—control and track IT assets and equipment inventory including lease, maintenance, cost, and ownership information for individual IT assets. Audit and Compliance is a comprehensive assessment of the management, operational, and technical security controls in an information system, made in support of security accreditation, to determine the extent to which the controls are implemented correctly, operating as intended, and producing the desired outcome with respect to meeting the security requirements for the system. The results of a security certification are used to reassess the risks and update the system security plan, thus providing the factual basis for an authorizing official to render a security accreditation decision.